Chat automation
Answer customers on WhatsApp, day and night.
A chat assistant on WhatsApp or Telegram that answers common questions, takes bookings and orders, and passes hard cases to your team with the full conversation.
The problem
Sound familiar?
- The same questions arrive a hundred times a day: price, location, opening hours.
- Messages sent late at night wait until morning, and some customers don't wait.
- Bookings are written in a notebook and sometimes double-booked.
- Your staff spend the day chatting instead of working.
See how it works
A booking at 11:40 PM, handled
Before: messages pile up at night and wait until morning.A customer asks for a slot, at 11:40 PM.The assistant understands the request and checks your calendar.It replies with free times. The customer taps one.The booking is saved, and a reminder is set.Result: booked in seconds. Only the unusual chat goes to your team.
Step by step
How it works, step by step
The customer writes on WhatsApp or Telegram, any time.
The assistant understands the question, in your customers' language.
It answers or acts: prices, location, opening hours, bookings and orders, using your real information.
It saves everything in your system: bookings in the calendar, orders in your order list.
It hands hard cases to your team with the whole conversation, so nobody asks the customer twice.
WhatsApp & Telegram automation
Who uses it
Clinics and salons
Customers book, reschedule or cancel by chat, and get a reminder the day before.
Restaurants and home kitchens
The menu, the order, the delivery area check and the order summary all happen in the chat, and the order goes straight to the kitchen.
Online stores
Customers ask "Where is my order?" and get the real status in seconds.
Training centers
Course details, prices and registration in the chat, with the student's details saved for your team.
What's included
Everything you need, set up for you
- Setup of the official WhatsApp Business Platform and/or a Telegram bot
- Answers from your own information (prices, hours, policies)
- Bookings and orders saved in your system
- Reminders and order updates
- Handoff to a human with full history
- Works in your customers' languages
- A dashboard of all conversations
What changes for you
Customers get answers in seconds. Your team handles only what needs a person.
- Customers get answers in seconds, even at midnight.
- Fewer missed bookings and double bookings.
- Your team handles only the conversations that need a person.
Tech we use
- WhatsApp Business Platform
- Telegram Bot API
- AI language models
- Webhooks
- Redis & queues
Questions
What owners ask us
Will customers know it's an assistant?
Yes. We keep it honest and friendly, and a person is always one message away.
Can it use my current WhatsApp number?
Usually yes, after moving it to the official business platform. We guide you through it.
What if it doesn't know the answer?
It says so and passes the chat to your team.
Keep exploring